1. What criteria should I use for whom to mail to?
There will be some variations from location to location, but generally the
best results are obtained by mailing to area households with greater than
$50,000 annual income and zip codes within a 5 mile radius of your practice
location. Some urban areas will require a smaller radius and/or fewer zip
codes while some rural areas will require a broader radius and/or more
zip codes. There can also be regional variations for the income criteria. 2. How should I judge the effectiveness of the mail campaign?
Many people want to judge only by the number of new patients generated from
the mailings. This can be misleading. The best way to judge the effectiveness
of anything you might do to market your services is to look at the ROI
(Return On Investment). Briefly stated, you want the marketing campaign
to generate a minimum of 3 times what it cost you to implement. Example: mailed 20,000 cards costing $7,600. Revenue from new patients seen as a result of the mailings was $28,770. This results in an ROI of 3.75 to 1 (revenue divided by cost). Anything greater than 3 is a success! Also, don’t forget that your larger goal is to be creating lifetime customers (patients) that love you, come in regularly, and refer all of their friends, relatives, and neighbors. Lifetime value of a patient will vary from practice to practice, but a conservative estimate would easily be several thousand dollars each. And the value of future referrals grows exponentially. It can be huge! 3. What common mistakes do doctors make in marketing their services?
Perhaps the biggest mistake doctors make is
to try one thing one time and then declare it a failure. You’re probably familiar with the real estate
mantra of “Location – Location – Location”. The mantra
of all successful marketers is “Repetition – Repetition – Repetition”.
You must commit to a long-term strategy that consistently brings a high volume
of quality new patients through your doors. The other big mistake that many
doctors make is failure to include an effective economic incentive. Through
a fear of appearing “needy” or “desperate”, this
crucial component is minimized or even omitted. More than anything else,
it is the offer that causes the recipient to pick up the phone and call to
make an appointment. Never underestimate human nature --- everyone is looking
for a great deal! 4. Why do all of your cards include some sort of
discount? Isn’t it
bad to discount professional services?
Above all else, you want people to pick up the
phone and call your office. You don’t have an opportunity to “WOW” the
person who never comes through your door. Whatever it takes to get them into
your practice
is always good and never bad. Very few people save for either routine or
emergency healthcare needs. Because of this fact, they are typically looking
for a low cost, low stress way to meet you and determine if you are the person
they want to trust to take care of them and their family. 5. Should I include my practice logo on the cards?
Yes. This will help to build and solidify your brand awareness within your
practice area. Once again, repetition is a major key to success. The more
times people in your area see your name, logo, location, etc., the more
likely they are to call you when they require the professional services
you offer. 6. How long will it take to create my order?
In a matter of minutes, you can select the graphic
image you like best, pick the offer(s), and submit your order. You’ll
actually be viewing your very own mailer before you leave the website. If
you want to mail the same
card again, that information is on file and repeat orders will take even
less time. Simple. Fast. Effective. 7. How much will the mailing cost?
The cards range in price from .351 each to .383 each, depending on the quantity
ordered. This is the complete cost ---- printing, addressing, and postage. 8 How can you do this so inexpensively? It costs 39 cents just to mail a
letter!
We are passing along the savings that result from high volume printing and
mailing. You could never mail this inexpensively on your own. 9. How soon can I expect the cards to reach the mailboxes in my area?
It should take about 3 weeks to get the cards mailed after the order is placed.
You should expect them to begin arriving in mailboxes in your neighborhood
about a week later. 10. Is my personal information safe and confidential?
Yes, we never disclose any of the information you provide to us to anyone
else for any reason. 11. When, and in what amounts, will my credit card actually be charged?
The total minimum number of cards you can order is 20,000. If you choose
to mail all 20,000 in a single mailing, the entire cost is charged to your
card when the order is placed. If you choose to split the order into either
2 or 4 separate mailings, the first charge will be applied to your card
when the order is placed and the other charges will be applied as the remaining
cards are mailed. So you will see 1, 2, or 4 charges to your credit card,
depending on the scheduling of the mailings. 12. If I choose to mail the cards in 2 or 4 separate mailings, can I make
changes from batch to batch?
No. The only way we can provide these low per piece prices is to print the
entire quantity when the order is placed. Everything is printed at one time
--- graphics, offers, logos, return address, map, recipient address --- everything. 13. Can I change the scheduling of the mailings after the order is placed?
The only way the scheduling can be changed is to mail more cards sooner than
the original schedule. Once again, the only way we can provide these low
per piece prices is via volume printing and mailing. The cards cannot be
held longer once the order is scheduled and in process. 14. Do I have to install any special software on my computer?
No. There is no special software to install.
clinicfiller.com is 100% web-based. You can access it anytime, anywhere,
using any computer that is internet
capable. That’s the beauty of the process --- online creation, proofing,
review, approval, and order placement. Specifically designed for your convenience
and ease of use. 15. How can I contact clinicfiller.com if I have further questions or concerns?
Since we are 100% web-based, the best way to
contact us is via email. This also eliminates the hassles associated with
leaving messages, numerous
call-backs at inconvenient times, etc. So email is the preferred method.
However, if you really need to speak with someone, give us a call at (888)
703-9239. We’re always ready to help.
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